Contact Us

At prism-casino-ca.com, we are committed to providing timely, secure, and transparent support for all users in Canada. Our contact page is structured to ensure that all communications are handled in accordance with applicable Canadian (CA) laws and industry standards, protecting your rights and privacy while delivering efficient assistance. Please review the information and procedures below before reaching out to our team.

How to Contact prism-casino-ca.com Support (LoT OBSERVE & System 1)

• Contact Form: You may contact our dedicated support team using the online form below. Please provide your full name, a valid email address, and a clear description of your inquiry. Our team is trained to address all requests in line with Canadian consumer protection standards.
• Email Support: For direct support, email us at support@prism-casino-ca.com. This email address is exclusively managed by our Canadian support staff to ensure prompt and confidential handling of all user communications.
• Live Chat & Telephone: For urgent matters, our live chat feature is available 24/7. While a direct phone number is currently not specified, users may request a callback by providing their contact details within the form. All communication channels are monitored continuously to guarantee a response within one business day.
• Official Websites: Communications regarding Canadian users should be made exclusively through the official website prism-casino-ca.com. Other domains affiliated with prism-casino are not authorized to handle CA-based inquiries.

Contact Form (User Submission - LoT REFLECT)

Legal and Regulatory Notice (LoT EXPAND & System 2)

1. Business Registration and Licensing:
   • prism-casino, operated on prism-casino-ca.com, is registered in Costa Rica under company number 3-102-353154, with active business registration but not a recognized gaming license. This registration does not constitute authorization under Canadian gambling laws, nor does it provide statutory player protections as required by certain Canadian provinces.
   • While prism-casino makes every effort to comply with Canadian consumer protection standards, users are advised to independently verify the legality of online gaming in their jurisdiction and acknowledge that Costa Rican business registration does not equate to governmental oversight or licensing in Canada.
2. Data Protection and Privacy:
   • All personal information submitted via this contact page is processed in accordance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
   • prism-casino-ca.com implements security measures to safeguard user data but cannot guarantee complete confidentiality for electronic communications. By submitting information, you consent to the collection and processing of your data for the purpose of resolving your inquiry.
3. User Rights and Dispute Resolution:
   • Users have the right to request information about the handling of their inquiries and the storage of their data. Requests can be submitted through the contact form or directly via email.
   • Should you have a concern regarding support responses or data handling, you may request escalation to a supervisor. Unresolved disputes may be referred to the appropriate Canadian consumer protection agency. Please note that, due to the registration status of prism-casino, certain statutory remedies may not be available.

Important Brand and Address Information (LoT OBSERVE & System 1/2)

• Brand: All references to prism-casino on this page and for Canadian users are strictly limited to prism-casino-ca.com. No other variants of the prism-casino brand are authorized to provide support to Canadian users.
• Corporate Details: prism-casino is part of the Virtual Casino Group, established in 2002. The registered company number is 3-102-353154 (Costa Rica). No Canadian headquarters or mailing address is specified.
• Affiliations: Subsidiaries within the Virtual Casino Group include Cool Cat Casino, Slots of Vegas, Palace of Chance, Dreams Casino, and Club Player Casino. These entities do not provide support for Canadian users of prism-casino-ca.com.

Legal Disclaimers and User Protections (System 2 - CCoT Optimized)

• Gambling Responsibility: All users are strongly encouraged to gamble responsibly. If you require assistance regarding responsible gambling or wish to self-exclude, please use the contact form to request support. Canadian residents may also contact local responsible gambling organizations for additional resources.
• Jurisdictional Notice: By using the contact facilities of prism-casino-ca.com, you acknowledge that the service is operated from outside Canada and is not licensed by any Canadian gaming authority. You are responsible for ensuring that your use of the site complies with local Canadian laws and regulations as of 2025.
• Timeframes and Response: All contact requests will be addressed within one business day where possible, with priority given to urgent and responsible gambling inquiries. This policy is valid through 2025 and subject to update in accordance with changes in regulatory requirements.

Regional Compliance Note: All information, legal notices, and procedures provided on this contact page have been reviewed and structured in accordance with the most current (2025) Canadian legal and regulatory standards applicable to online gambling communications. Users are advised to consult independent legal counsel regarding specific provincial requirements.