Terms & Conditions

These Terms govern your relationship with the operator of prism-casino, accessible exclusively via prism-casino-ca.com, and set forth the legally binding conditions of use effective as of 2025-11-06. By accessing, registering, or using any services provided, you confirm your acceptance of and agreement to be bound by these Terms. Please read them carefully.

Definitions

OBSERVE: Key terminology must be defined to ensure legal clarity and to avoid ambiguity under CA law and industry standards. EXPAND: Incorporate all essential terms, including those implied by operational practices and regulatory requirements. REFLECT: Present definitions in a manner that ensures comprehensive user understanding and compliance.

• Operator: The entity responsible for the management and operation of prism-casino on prism-casino-ca.com, part of Virtual Casino Group, registered in Costa Rica (registration number: 3-102-353154). Not regulated as a gaming operator in CA.
• User: Any individual who accesses or uses the services of prism-casino-ca.com.
• Player: A User who registers an account and engages in real-money wagering activities.
• Bet: A monetary stake placed by a Player on a game or event offered by prism-casino.
• Bonus: Promotional credits or offers provided by prism-casino subject to specific activation and wagering requirements.
• Wager: The act of placing a Bet or the total amount staked as required to meet bonus conditions.
• Account: A registered profile maintained by a User for participation in games and financial transactions.
• KYC (Know Your Customer): Verification process requiring Users to provide identification and proof of eligibility.
• CA: Refers to Canada, the target jurisdiction for these Terms.

Account Registration

OBSERVE: CA law mandates 18+ age verification and robust KYC. EXPAND: Highlight procedures, user responsibilities, and compliance with anti-fraud and AML requirements. REFLECT: Structure process and obligations for clarity and legal defensibility.

1. Eligibility: Only individuals aged 18 or older and legally permitted to gamble in CA may register. Prism-casino reserves the right to request documentation to verify age and identity at any stage. Accounts for minors or ineligible persons will be closed with forfeiture of funds.
2. Registration Process:
   • Complete the registration form with accurate personal details.
   • Confirm your email address via the verification link provided.
   • Submit valid government-issued identification and proof of address upon request (KYC).
3. User Obligations:
   • Provide truthful, complete, and up-to-date information.
   • Maintain confidentiality of login credentials. Users are responsible for all activities under their account.
   • Notify prism-casino immediately of any unauthorized account access or security breach.

Regional Compliance Note: All account data is processed in accordance with CA privacy regulations and prism-casino's privacy policy.

Betting & Gameplay Rules

OBSERVE: Users require clear rules for fair play and compliance. EXPAND: Include rules for bet placement, limits, behavioral standards, and anti-fraud measures. REFLECT: Ensure the section aligns with industry best practices and CA expectations.

• Bet Placement: Bets must be placed using the account funds. Minimum and maximum bet amounts vary by game and are displayed on each game page.
• Bet Modification & Cancellation: Once confirmed, bets cannot be altered or canceled unless a technical error occurs. In case of system malfunction, affected bets may be voided and refunded.
• Conduct: Players must act respectfully in live games and chat features. Insults, abusive language, harassment, and fraudulent behavior are strictly prohibited and may result in account suspension or closure.
• Fair Play: Use of automated systems, bots, or any form of cheating is forbidden. Prism-casino reserves the right to investigate and take action against suspicious activity.

Regional Compliance Note: All gameplay must comply with CA laws. Users are responsible for ensuring their play is lawful within their province or territory.

Bonus Terms

OBSERVE: Bonus offers are subject to detailed legal requirements and CA consumer protection standards. EXPAND: Address activation, wagering, game restrictions, and combining of promotions. REFLECT: Present explicit terms to protect both user and operator.

1. Activation: Bonuses must be claimed as per instructions and may require opt-in or bonus codes. Each bonus is subject to specific activation criteria and timeframes, as detailed in the respective offer.
2. Wagering Requirements:
   • Bonuses are subject to minimum wagering requirements before withdrawal of bonus funds or winnings. Unless otherwise stated, the default requirement is 40x the bonus amount within 30 days of activation.
   • Only bets placed on eligible games contribute to wagering. Excluded games and bet types are specified within each bonus offer.
3. Prohibited Actions:
   • Bonus stacking (combining multiple promotions unless expressly permitted) is not allowed.
   • Abuse of bonus offers, including minimal-risk betting or fraudulent activity, will result in forfeiture of bonus and winnings and possible account closure.
4. Expiry: Unused bonuses expire 30 days after activation unless otherwise specified.

Regional Compliance Note: All bonus offers are void where prohibited by law. CA users should consult local regulations for eligibility.

Payments & Withdrawals

OBSERVE: Accurate description of payment methods, limits, fees, and dispute conditions is required by CA consumer law and industry standards. EXPAND: Address all provided data, including regional nuances and refund policies. REFLECT: Ensure user protections and transparency.

1. Deposit Methods:
   • Accepted methods include credit/debit cards, e-wallets, and select cryptocurrencies. Payment options may vary by user location and are shown in the cashier section.
   • Minimum deposit is CAD 20 unless stated otherwise. Maximum limits may apply depending on method and user verification status.
   • No fees are charged by prism-casino for deposits; however, third-party providers may apply their own fees.
2. Withdrawals:
   • Withdrawals must use the same method as the deposit where possible. Payouts are subject to KYC verification, anti-fraud checks, and a standard processing time of up to 5 business days.
   • Minimum withdrawal is CAD 50. Maximum weekly withdrawal limit is CAD 4,000 unless otherwise agreed in writing.
   • Bonuses and associated winnings may only be withdrawn after fulfilling all bonus terms.
   • Prism-casino does not charge withdrawal fees; external banking fees may apply.
3. Refunds: Bets and bonuses are non-refundable except in the event of technical faults or errors attributable to prism-casino's systems. In such cases, affected amounts will be refunded promptly.

Regional Compliance Note: All transactions are subject to relevant CA laws regarding anti-money laundering, fraud prevention, and financial reporting.

Limitation of Liability

OBSERVE: Legal obligations and liability exclusions must be explicit and CA-compliant. EXPAND: Address fairness, technical limitations, and compensation caps. REFLECT: Safeguard both users and the operator within the permitted legal framework.

• Operator Obligations: Prism-casino commits to providing fair games and accurate results, using certified software systems. However, as the underlying business is registered in Costa Rica, regulatory protections available in CA may not apply.
• Exclusions of Liability:
  • Prism-casino is not liable for loss or damage arising from technical failures, network interruptions, system errors, or unauthorized access beyond its reasonable control.
  • No responsibility is accepted for losses resulting from User negligence, force majeure events, or third-party acts.
• Maximum Compensation: In any case, the maximum liability of prism-casino is limited to the lesser of the amount wagered on the disputed bet or CAD 4,000, except as required by applicable law.

Regional Compliance Note: Users acknowledge that prism-casino operates under Costa Rica business registration and is not a licensed gaming operator in CA; player protections under CA law may therefore be limited.

Intellectual Property Rights

OBSERVE: CA copyright law and international IP treaties apply. EXPAND: Clarify ownership and use restrictions regarding all content and software. REFLECT: Prevent unauthorized use and distribution.

• Ownership: All content, software, logos, trademarks, and materials on prism-casino-ca.com are the exclusive property of the operator or its licensors.
• Restrictions: Unauthorized copying, reproduction, modification, distribution, or republication of any materials is strictly prohibited without prior written consent from prism-casino.
• Permitted Use: Users are granted a limited right to access and use the services for personal, non-commercial entertainment purposes only.

Privacy & Data Protection

OBSERVE: CA privacy law (including PIPEDA) mandates clear notice. EXPAND: Reference privacy policy and processing standards. REFLECT: Ensure user awareness and compliance.

All personal and transactional data provided to prism-casino is processed in accordance with our Privacy Policy, and in compliance with applicable Canadian data protection laws. Users are encouraged to review the Privacy Policy regularly for information on data collection, use, retention, and rights.

Changes to Terms

OBSERVE: Users must be informed of updates in accordance with CA consumer law. EXPAND: Specify notification methods and user options in case of disagreement. REFLECT: Provide a transparent, fair update mechanism.

• Notification: Prism-casino reserves the right to amend these Terms at any time. Material changes will be communicated to Users via email and/or prominent site banners at least 7 days prior to taking effect.
• User Options: Continued use of the site after changes constitutes acceptance of the revised Terms. Users who do not agree may close their account and request withdrawal of their remaining balance before the effective date of the changes.

Regional Compliance Note: This procedure aligns with CA consumer protection requirements for contractual transparency.

Termination & Suspension

OBSERVE: Legal grounds for account closure and required user notification. EXPAND: Include protective provisions for user funds and procedural fairness. REFLECT: Ensure compliance with CA standards and best practices.

1. Grounds for Termination or Suspension:
   • Breach of these Terms, including fraudulent, abusive, or illegal activity.
   • Failure to provide requested KYC or eligibility documentation.
   • Multiple account creation, or use of account by unauthorized persons.
2. Procedure:
   • Users will be notified via their registered email address of any account suspension or closure, including the reasons and effective date.
   • Where applicable, the balance of cleared funds will be refunded to the original payment method, subject to completion of verification checks and deduction of any pending obligations.
3. Appeal: Users may contact customer support to appeal decisions regarding account termination or suspension.

Regional Compliance Note: All actions are executed in accordance with CA law and the principles of fairness and transparency.

Governing Law & Jurisdiction

OBSERVE: Prism-casino is operated by an entity registered in Costa Rica, but targets Canadian users. EXPAND: Clarify applicable law, jurisdiction, and dispute procedures, addressing cross-border legal nuances. REFLECT: Establish a clear legal framework for resolving disputes.

• Applicable Law: These Terms shall be governed by the laws of Costa Rica, except where otherwise required by mandatory provisions of Canadian law.
• Jurisdiction: Any disputes arising from or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Costa Rica. However, Users located in CA may have certain rights to bring claims before Canadian courts as permitted by local law.
• Dispute Resolution: Prior to initiating legal proceedings, Users are encouraged to contact customer support to attempt to resolve any disputes amicably. If resolution is not reached, disputes may be referred to binding arbitration in accordance with the rules of the jurisdiction.

Regional Compliance Note: This section reflects the cross-jurisdictional nature of prism-casino's business and the potential limitations on CA consumer protections.

Contact Information

OBSERVE: Accurate and accessible contact details are required for legal compliance and user support. EXPAND: Integrate all provided data and clarify available channels. REFLECT: Ensure users can reach both support and legal contacts as required by CA regulations.

• Customer Support Email: support@prism-casino-ca.com
• Website: https://prism-casino-ca.com
• Mailing Address: Not specified. For legal correspondence, please contact via email.
• Phone Support: Not specified. Please use email for all inquiries.
• Operator Registration Number: 3-102-353154 (Costa Rica business registration)
• Group Affiliation: Virtual Casino Group
• Responsible Officer: Olivia Tremblay (document author)

For all legal inquiries, please contact the support email above and your request will be directed to the appropriate department.